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What to do if your tickets don't arrive

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Comments

  • Curb_It
    Curb_It Posts: 21,223
    seth plum said:
    Bought Sunday. Not arrived.
    Has your post man been today?
  • seth plum
    seth plum Posts: 53,448
    Not yet.

  • Fortune 82nd Minute
    Fortune 82nd Minute Posts: 8,338
    Was just popping out and bumped into the postman. "Just one for you today" he said.

    A white envelope with return to Exeter on the back. 

    He didn't understand at first why I gave him a big hug! 😁

    So relieved. 

    I hope every single one of you experiences the same emotion today. 

    And that the club makes sensible arrangements for those who don't. Keep the pressure up for them to introduce those arrangements. 
  • kimbo
    kimbo Posts: 2,996
    The tickets did not come from the Charlton ticket office so assume handled by wembley's agents. So, dont give our poor staff a hard time.
  • Ferryman
    Ferryman Posts: 2,921
    Ours just arrived, only stress of the match remains.
  • Airman Brown
    Airman Brown Posts: 15,734
    edited May 2019
    kimbo said:
    The tickets did not come from the Charlton ticket office so assume handled by wembley's agents. So, dont give our poor staff a hard time.
    It’s not the staff’s fault, agreed. But we are buying from the club so the club is obliged to put in place reasonable systems to resolve any problems. I doubt if the 2pm cut-off would be enforced but it’s there to ensure they can be closed on Saturday. Again, not unreasonable on the part of the staff, but unreasonable on the part of the club IF there is a major problem. Let’s see if there is first.
  • MuttleyCAFC
    MuttleyCAFC Posts: 47,729
    All of mine - bought Sunday and Monday in three separate transactions have just arrived in three envelopes.
  • Stig
    Stig Posts: 29,026
    After reading this thread I'll never call anyone a snowflake or a worry guts ever again.
  • Leaburn Forever
    Leaburn Forever Posts: 351
    Bought Monday. Nothing yet
  • Isawsummersplay
    Isawsummersplay Posts: 1,428
    At the very least, tomorrow's 2:00pm deadline should be put back to 5:00pm as many people do not receive their mail until lunchtime, particularly those of us that live in the sticks.
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  • Hastingsaddick
    Hastingsaddick Posts: 4,079
    Isawsummersplay said:
    At the very least, tomorrow's 2:00pm deadline should be put back to 5:00pm as many people do not receive their mail until lunchtime, particularly those of us that live in the sticks.
    Ours comes early afternoon...looked at Royal Mail guidelines which state 1st class delivery should be by 3pm in urban areas and by 4pm in rural areas....so agree a 2pm deadline is ridiculous.
  • Shrew
    Shrew Posts: 5,749
    edited May 2019
    Purchased Saturday morning, not in todays post, travelling to london tomorrow, ticket office completely unable to help
  • Sillybilly
    Sillybilly Posts: 9,236
    oohaahmortimer said:
    Has anyone received those ordered on Sunday
    Yes. Arrived this morning. 
  • charltonnick
    charltonnick Posts: 3,063
    It seems to be if you purchased on the weekend you received them Wed and purchased Monday receive today ( Thursday ). Iv'e had mine today
  • oohaahmortimer
    oohaahmortimer Posts: 34,149
    I'm awaiting postman for my Monday orders ......
  • cafcpolo
    cafcpolo Posts: 3,811
    My Monday morning order has just arrived!
  • hawksmoor
    hawksmoor Posts: 2,608
    cafcpolo said:
    My Monday morning order has just arrived!
    Please, please, mine too.
  • RedChaser
    RedChaser Posts: 19,885
    edited May 2019
    Tickets ordered as soon as went on sale Sunday and just arrived in the North West from Devon 😜 Wemberlee, Wemberlee, Happy Days .


  • oohaahmortimer
    oohaahmortimer Posts: 34,149
    Postman time range here 10am-2pm ....

  • Curb_It
    Curb_It Posts: 21,223
    Most will arrive today I'm sure of it.  Just that we wont know until we get home from work. 
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  • Hastingsaddick
    Hastingsaddick Posts: 4,079
    oohaahmortimer said:
    Postman time range here 10am-2pm ....

    12-2pm here....give or take.
  • CharltonLad88
    CharltonLad88 Posts: 164
    Mine arrived yesterday in the post  :)
  • Cafctekkers
    Cafctekkers Posts: 1,254
    Just called the number given on the email as tickets haven't arrived today and won't be able to call until after 2pm tomorrow. I was told that if I call after 2pm tomorrow then it's fine...
  • ateamofcorygibbs
    ateamofcorygibbs Posts: 1,193
    No tickets today and I'm meant to be leaving for London. No luck getting through so far on the phone...
  • Airman Brown
    Airman Brown Posts: 15,734
    All our tickets ordered at weekend just arrived. Good enough.
  • Leaburn Forever
    Leaburn Forever Posts: 351
    My ticket just arrived. Hope everything goes OK from everyone else
  • charlton_hero
    charlton_hero Posts: 4,666
    I feel the ticket office should be open Saturday to field potential issues. It's going to be difficult for me to phone tomorrow and I won't know if i've got the tickets until I get home at 7pm.
  • 3blokes
    3blokes Posts: 4,610
    Our tickets arrived here lunchtime. Hope everyone else’s turn up today or tomorrow ok.
  • stackitsteve
    stackitsteve Posts: 12,103
    Seeing lots of people saying they've got theirs today while I'm at work with everything crossed mine are on the door mat when i get home.

    Don't think I've ever been nervous to open my front door before.
  • Covered End
    Covered End Posts: 52,008
    Curb_It said:
    Most will arrive today I'm sure of it.  Just that we wont know until we get home from work. 
    I think most will arrive today.

    The fans that are most likely to have problems are those that haven't recently purchased a ticket and their address isn't correct.

    If I had to collect from Wembley I know I'd get there as soon as practical, but I don't know what time it opens.

    Good luck all.

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