I am surprised that no one anticipated a rush for VG membership and manned the phone lines for questions etc
Because there is only one person employed for Valley Gold.
Oh didn’t know that, maybe recovering then, but I would have thought that a plan would have been in place.
Equally mate, and I certainly don’t mean this to be rude to anyone because I know just how frustrating and stressful the whole situation can be, but this has been potentially on the cards for a few weeks.
There’s been loads of time for people to go online, check their account, make sure the right friends / family, VG are correctly linked, points etc. Everyone knows the club are on a skeleton staff situ and that queries on these spike days are going to be difficult.
Ill admit though, having a phone line that’s clearly not fit for purpose hasn’t helped
Yes, to be honest I'm really surprised these issues with season tickets and VG memberships not being linked weren't sorted when people tried to buy semi final tickets, or that people didn't check back then to make sure everything was correct.
As for the phone service, it's hardly unusual for as phone line to be overloaded, the same applies to giant corporations and government bodies (e.g. HMRC)
The phone service is unmanned not overloaded.
Nobody has managed to get through today. They just have an automated message saying unfortunately this queue is full please try later or go to the website blah, blah, blah.
Yes they have, I've seen posting on here that they'd bought tickets on the phone
I am surprised that no one anticipated a rush for VG membership and manned the phone lines for questions etc
Because there is only one person employed for Valley Gold.
Oh didn’t know that, maybe recovering then, but I would have thought that a plan would have been in place.
Equally mate, and I certainly don’t mean this to be rude to anyone because I know just how frustrating and stressful the whole situation can be, but this has been potentially on the cards for a few weeks.
There’s been loads of time for people to go online, check their account, make sure the right friends / family, VG are correctly linked, points etc. Everyone knows the club are on a skeleton staff situ and that queries on these spike days are going to be difficult.
Ill admit though, having a phone line that’s clearly not fit for purpose hasn’t helped
Yes, to be honest I'm really surprised these issues with season tickets and VG memberships not being linked weren't sorted when people tried to buy semi final tickets, or that people didn't check back then to make sure everything was correct.
As for the phone service, it's hardly unusual for as phone line to be overloaded, the same applies to giant corporations and government bodies (e.g. HMRC)
The phone service is unmanned not overloaded.
Nobody has managed to get through today. They just have an automated message saying unfortunately this queue is full please try later or go to the website blah, blah, blah.
Yes they have, I've seen posting on here that they'd bought tickets on the phone
I am surprised that no one anticipated a rush for VG membership and manned the phone lines for questions etc
Because there is only one person employed for Valley Gold.
Oh didn’t know that, maybe recovering then, but I would have thought that a plan would have been in place.
Equally mate, and I certainly don’t mean this to be rude to anyone because I know just how frustrating and stressful the whole situation can be, but this has been potentially on the cards for a few weeks.
There’s been loads of time for people to go online, check their account, make sure the right friends / family, VG are correctly linked, points etc. Everyone knows the club are on a skeleton staff situ and that queries on these spike days are going to be difficult.
Ill admit though, having a phone line that’s clearly not fit for purpose hasn’t helped
Yes, to be honest I'm really surprised these issues with season tickets and VG memberships not being linked weren't sorted when people tried to buy semi final tickets, or that people didn't check back then to make sure everything was correct.
As for the phone service, it's hardly unusual for as phone line to be overloaded, the same applies to giant corporations and government bodies (e.g. HMRC)
The phone service is unmanned not overloaded.
Nobody has managed to get through today. They just have an automated message saying unfortunately this queue is full please try later or go to the website blah, blah, blah.
Yes they have, I've seen posting on here that they'd bought tickets on the phone
Today?
I bought tickets for the Doncaster game using that phone line as did others. It took time to get into the queue and wait then but this time you don't even get put in the queue which given that I must have rung the number 100 times today suggests it is unmanned to me.
I got tickets over the phone today, admittedly I called over and over for about an hour but eventually got put into a queue rather than hearing the recorded message... once through got my tickets in minutes. Just keep trying...
I got tickets over the phone today, admittedly I called over and over for about an hour but eventually got put into a queue rather than hearing the recorded message... once through got my tickets in minutes. Just keep trying...
I have been calling and hanging up continuously without a break on 2 phones for hours
I had to wait 40 minutes to get on line, which was what I expected. Left computer and got on with my day. Came back with 2 minutes to go.
I was ordering 12 tickets in two stands, (kids want the singing bit). It took about 8 minutes to complete, and I am an old git with limited computer knowledge.
To to be honest, if one has read the guidance and followed the advice it is straight forward.
Find this process slightly frustrating (although not to the club's fault but mostly the lack of foresight from myself). Me and my mates have taken it in turn buying tickets all season. Meaning none of us meet the 100 loyalty points threshold...
Find this process slightly frustrating (although not to the club's fault but mostly the lack of foresight from myself). Me and my mates have taken it in turn buying tickets all season. Meaning none of us meet the 100 loyalty points threshold...
yes agree. Will effect the vocal support too. Too many day trippers?
Find this process slightly frustrating (although not to the club's fault but mostly the lack of foresight from myself). Me and my mates have taken it in turn buying tickets all season. Meaning none of us meet the 100 loyalty points threshold...
You can allocate tickets to other fans if you buy more than one
Comments
I bought tickets for the Doncaster game using that phone line as did others. It took time to get into the queue and wait then but this time you don't even get put in the queue which given that I must have rung the number 100 times today suggests it is unmanned to me.
I was ordering 12 tickets in two stands, (kids want the singing bit). It took about 8 minutes to complete, and I am an old git with limited computer knowledge.
To to be honest, if one has read the guidance and followed the advice it is straight forward.
https://3ddigitalvenue.com/clients/sports/wembley
managed to get our tickets this morning before we left but really want to know - has Cambridge been successful?
I would be very surprised if we sold out 36k.
i am sure there will be plenty left Monday though so not overly worried.
The feel good factor at the moment is unreal concidering Shitweasel still owns us.