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What to do if your tickets don't arrive

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Comments

  • Tom_Hovi
    Tom_Hovi Posts: 465
    robroy said:
    I emailed and they got back 30 minutes later to say I’ve been added. 

    I replied back to say can I have a rough idea when as I need access to a printer. Nothing back.

    really has taken the enjoyment out of it all 
    It really has. I emailed the tickets@ email address at 10:30 and apart from the 48  hour auto-reply, have had nothing. Over 300 phone attempts and can't even get in the queue. I've just tweeted the club to alert them and if I've heard nothing by 1pm, will go down to reception in person and start throwing a few f*cks into them.

  • maidstoneaddick
    maidstoneaddick Posts: 182
    This is a ridiculous situation. I've taken the day off work to ensure I'd be in when the post arrived. So far nothing so have tried calling the club for the last 3 hours and still can't get through. Have now emailed so hope they come back to me

  • shine166
    shine166 Posts: 13,924
    Couldn't organise a piss up in a brewery
  • TEL
    TEL Posts: 10,100
    I emailed them on Tuesday asking if they would confirm I can collect from Wembley and no reply whatsoever. Doesn’t help that their crappy database mixes our old and new addresses together either.
  • stackitsteve
    stackitsteve Posts: 12,105
    Latest update from the club on Twitter is just a repeat of old info
  • msomerton
    msomerton Posts: 2,978
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
  • WSS
    WSS Posts: 25,070
    The deadline has been pushed back to 9pm this evening to arrange duplicates. The phonelines are very, very busy, so thank you for your patience.
  • WSS
    WSS Posts: 25,070

  • shine166
    shine166 Posts: 13,924
    msomerton said:
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
    Bullshit, at some point the buck stops and you need staff to run the phones... which dont work 
  • smurfd
    smurfd Posts: 162
    Ferryman said:
    grumpyaddick said:
    Thanks for advice but if it's possible to "print your own" why not offer this as an option from day one?

    Waiting for Mr Postman to arrive is a bit retro even for old technophobes like me.
    That for me is the most baffling thing since the regime. If they can be printed at home why the fcuk are we anxiously waiting for the postman? 
    I was waiting for mine although somewhat derided for saying I would prefer to ring or email before Friday as like many others
     the only thing the postie brings in the morning is advertising crap real post anytime until 3pm I had real problems trying to phone before even for the playoff tickets. Mine did arrive yesterday afternoon but not from CAFC SE7 but from Ticket Zone agency Barnstable North Devon it seems as though the whole thing is geared up for working perfectly  but as we know that is not always the case sincerely hope you get yours in time Mate.

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  • Covered End
    Covered End Posts: 52,013
    WSS said:
    The deadline has been pushed back to 9pm this evening to arrange duplicates. The phonelines are very, very busy, so thank you for your patience.
    Fans ringing were told from the outset that it was 9pm.
    So why did CAFC tell the fans it was 2pm ?
    It just added to the panic and desperation.
  • Covered End
    Covered End Posts: 52,013
    shine166 said:
    msomerton said:
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
    Bullshit, at some point the buck stops and you need staff to run the phones... which dont work.
    It's not bullshit. The phones are manned by Ticketzone, not club staff.
  • The Prince-e-Paul
    The Prince-e-Paul Posts: 6,688
    Just got my post. Frigging Tesco club card letter, but no Wembley tickets. Phone line it is. What's the email address? Sorry of on an earlier post.
  • shine166
    shine166 Posts: 13,924
    Covered End said:
    shine166 said:
    msomerton said:
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
    Bullshit, at some point the buck stops and you need staff to run the phones... which dont work.
    It's not bullshit. The phones are manned by Ticketzone, not club staff.
    Well in that case it shouldn't take 48 hours to get an email reply then as all the staff are free to use the computers.
  • Covered End
    Covered End Posts: 52,013
    The Prince-e-Paul said:
    Just got my post. Frigging Tesco club card letter, but no Wembley tickets. Phone line it is. What's the email address? Sorry of on an earlier post.
    tickets@cafc.co.uk
  • shine166
    shine166 Posts: 13,924
    The Prince-e-Paul said:
    Just got my post. Frigging Tesco club card letter, but no Wembley tickets. Phone line it is. What's the email address? Sorry of on an earlier post.
    Good luck, autonatic email response says reply within 48 hours lol 
  • Covered End
    Covered End Posts: 52,013
    shine166 said:
    Covered End said:
    shine166 said:
    msomerton said:
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
    Bullshit, at some point the buck stops and you need staff to run the phones... which dont work.
    It's not bullshit. The phones are manned by Ticketzone, not club staff.
    Well in that case it shouldn't take 48 hours to get an email reply then as all the staff are free to use the computers.
    Send another e mail, some people sent one this morning & have had a reply. It's obviously chaotic.
    I'd also keep ringing, you still have 8 hours.
  • shine166
    shine166 Posts: 13,924
    Do we get charged everytime that answer phone msg pops up ? 
  • msomerton
    msomerton Posts: 2,978
    The club Website says do not e-mail, but use that phone number.
  • shine166
    shine166 Posts: 13,924
    Covered End said:
    shine166 said:
    Covered End said:
    shine166 said:
    msomerton said:
     I will not blame the club staff, as they are dealing with which ever ticket sales company  Wembly stadium use. So are constrained by there proceedures.
    Bullshit, at some point the buck stops and you need staff to run the phones... which dont work.
    It's not bullshit. The phones are manned by Ticketzone, not club staff.
    Well in that case it shouldn't take 48 hours to get an email reply then as all the staff are free to use the computers.
    Send another e mail, some people sent one this morning & have had a reply. It's obviously chaotic.
    I'd also keep ringing, you still have 8 hours.
    Well I better waste my day on the phone then as by 5pm everyone that's at work will also being ringing for tickets that didn't arrive. 

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  • Covered End
    Covered End Posts: 52,013
    msomerton said:
    The club Website says do not e-mail, but use that phone number.
    It may, but fans have had more success via e mail.
    They are probably saying that because there are so many e mails, they won't know whether e mail queries have now been resolved, so are wasting their time looking at them.
  • robroy
    robroy Posts: 4,428
    I got this response 

    “I have added you to list and you will receive the print at home once we process the list”

    i then asked for a rough eta as I need access to a printer. Not heard back. 

    I assume they are mobbed. 

    Really hope i get the link 
  • Covered End
    Covered End Posts: 52,013
    robroy said:
    I got this response 

    “I have added you to list and you will receive the print at home once we process the list”

    i then asked for a rough eta as I need access to a printer. Not heard back. 

    I assume they are mobbed. 

    Really hope i get the link 
    They told others it would be after 2pm.
    So I'd expect it between 2pm & 9pm.
  • addickson
    addickson Posts: 891
    addickson said:
    addickson said:
    addickson said:
    As I mentioned on another thread...
    My ticket hasn’t arrived and I’m leaving for London first thing tomorrow. Been on the phone using the number shown above and after a 45 minute hold was told to email tickets@cafc.co.uk to explain and ask for a duplicate ticket for collection at Wembley. I’ve done that and received a reply saying that my mail would receive a response within 48 hours.

    Got a message back from tickets@cafc.co.uk asking me to send an email to tickets@cafc.co.uk tomorrow when they'll be processing duplicate tickets. Any lifers going to Kidbrooke Beer Festival tonight I'll be the fat Scottish bloke in the corner banging my head against the wall and gently weeping.
    Sent an email this morning as directed. Got a reply. Please phone the hotline! Losing the will...
    Got through on phone and they will email a print at home ticket "sometime after 2.30". Told him (the bloke had a suspiciously Sunderland-like accent!) explained that I'm not at home so don't have access to a printer (I'm pretty sure my bnb host will be able to help out before you lovely lifers offer to help) but he did say that I should be able to scan in using my phone. Fingers crossed...
  • WSS
    WSS Posts: 25,070
    You shouldn't need a printer if you can open on your phone and scan the QR code.
  • robroy
    robroy Posts: 4,428
    Why o why was all tickets not just sent via email?


  • The Prince-e-Paul
    The Prince-e-Paul Posts: 6,688
    Finally got through after 60+ calls. Advused will get an email for print at home tickets and to wait until 8pm before ringing again if not received. Fair enough. Worker said she'd got 47 emails to reply to and pile mounting. I don't blame the staff, they are just cogs in the system. keep ringing those that are trying 😀 


  • Baldybonce
    Baldybonce Posts: 9,648
    WSS said:
    You shouldn't need a printer if you can open on your phone and scan the QR code.
    Even if you ordered 4 tickets?
  • TEL
    TEL Posts: 10,100
    robroy said:
    Why o why was all tickets not just sent via email?


    That would be just too easy
  • Covered End
    Covered End Posts: 52,013
    It appears that tickets may now be off sale, which makes sense.
    So the Ticket zone staff can now concentrate on dealing with the queries.

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