I emailed and they got back 30 minutes later to say I’ve been added.
I replied back to say can I have a rough idea when as I need access to a printer. Nothing back.
really has taken the enjoyment out of it all
It really has. I emailed the tickets@ email address at 10:30 and apart from the 48 hour auto-reply, have had nothing. Over 300 phone attempts and can't even get in the queue. I've just tweeted the club to alert them and if I've heard nothing by 1pm, will go down to reception in person and start throwing a few f*cks into them.
This is a ridiculous situation. I've taken the day off work to ensure I'd be in when the post arrived. So far nothing so have tried calling the club for the last 3 hours and still can't get through. Have now emailed so hope they come back to me
I emailed them on Tuesday asking if they would confirm I can collect from Wembley and no reply whatsoever. Doesn’t help that their crappy database mixes our old and new addresses together either.
Thanks for advice but if it's possible to "print your own" why not offer this as an option from day one?
Waiting for Mr Postman to arrive is a bit retro even for old technophobes like me.
That for me is the most baffling thing since the regime. If they can be printed at home why the fcuk are we anxiously waiting for the postman?
I was waiting for mine although somewhat derided for saying I would prefer to ring or email before Friday as like many others the only thing the postie brings in the morning is advertising crap real post anytime until 3pm I had real problems trying to phone before even for the playoff tickets. Mine did arrive yesterday afternoon but not from CAFC SE7 but from Ticket Zone agency Barnstable North Devon it seems as though the whole thing is geared up for working perfectly but as we know that is not always the case sincerely hope you get yours in time Mate.
The club Website says do not e-mail, but use that phone number.
It may, but fans have had more success via e mail. They are probably saying that because there are so many e mails, they won't know whether e mail queries have now been resolved, so are wasting their time looking at them.
My ticket hasn’t arrived and I’m leaving for London first thing
tomorrow. Been on the phone using the number shown above and after a 45
minute hold was told to email tickets@cafc.co.uk to explain and ask for a
duplicate ticket for collection at Wembley. I’ve done that and received
a reply saying that my mail would receive a response within 48 hours.
Got a message back from tickets@cafc.co.uk asking me to send an email to tickets@cafc.co.uk tomorrow when they'll be processing duplicate tickets. Any lifers going to Kidbrooke Beer Festival tonight I'll be the fat Scottish bloke in the corner banging my head against the wall and gently weeping.
Sent an email this morning as directed. Got a reply. Please phone the hotline! Losing the will...
Got through on phone and they will email a print at home ticket "sometime after 2.30". Told him (the bloke had a suspiciously Sunderland-like accent!) explained that I'm not at home so don't have access to a printer (I'm pretty sure my bnb host will be able to help out before you lovely lifers offer to help) but he did say that I should be able to scan in using my phone. Fingers crossed...
Finally got through after 60+ calls. Advused will get an email for print at home tickets and to wait until 8pm before ringing again if not received. Fair enough. Worker said she'd got 47 emails to reply to and pile mounting. I don't blame the staff, they are just cogs in the system. keep ringing those that are trying 😀
Comments
the only thing the postie brings in the morning is advertising crap real post anytime until 3pm I had real problems trying to phone before even for the playoff tickets. Mine did arrive yesterday afternoon but not from CAFC SE7 but from Ticket Zone agency Barnstable North Devon it seems as though the whole thing is geared up for working perfectly but as we know that is not always the case sincerely hope you get yours in time Mate.
So why did CAFC tell the fans it was 2pm ?
It just added to the panic and desperation.
I'd also keep ringing, you still have 8 hours.
They are probably saying that because there are so many e mails, they won't know whether e mail queries have now been resolved, so are wasting their time looking at them.
“I have added you to list and you will receive the print at home once we process the list”
i then asked for a rough eta as I need access to a printer. Not heard back.
I assume they are mobbed.
Really hope i get the link
So I'd expect it between 2pm & 9pm.
So the Ticket zone staff can now concentrate on dealing with the queries.