Just got this by email confirming I'm on the list and saying when tickets are being sent out:
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
Just got this by email confirming I'm on the list and saying when tickets are being sent out:
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
This is what I’m saying. What happens if we don’t get the email. Where do we go? If lines are closed.
As I said it’s really taken the enjoyment out of looking forward to it.
You shouldn't need a printer if you can open on your phone and scan the QR code.
Even if you ordered 4 tickets?
Can't see why not. If you can get the QR code for each ticket on your phone then it's all good. Just pass the phone across your group or screenshot and send to others in the group.
Just got this by email confirming I'm on the list and saying when tickets are being sent out:
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
Well that is surely good news isn't it ?
It suggests that they don't down tools at 9pm.
It suggests that if all queries aren't dealt with by 9pm, they will continue working tomorrow to resolve all queries.
It takes seconds to send an e mail, but if you have hundreds of queries to resolve (probably have), then it will take as long as it takes.
Sit tight sounds like better news to me.
The ticket office will not be open as far as they have said from the start.
Finally got through after 60+ calls. Advused will get an email for print at home tickets and to wait until 8pm before ringing again if not received. Fair enough. Worker said she'd got 47 emails to reply to and pile mounting. I don't blame the staff, they are just cogs in the system. keep ringing those that are trying 😀
Just got this by email confirming I'm on the list and saying when tickets are being sent out:
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
Well that is surely good news isn't it ?
It suggests that they don't down tools at 9pm.
It suggests that if all queries aren't dealt with by 9pm, they will continue working tomorrow to resolve all queries.
It takes seconds to send an e mail, but if you have hundreds of queries to resolve (probably have), then it will take as long as it takes.
Sit tight sounds like better news to me.
The ticket office will not be open as far as they have said from the start.
You're probably right, I'm just nervous, and likely to be for another 24 hours now!
Just got this by email confirming I'm on the list and saying when tickets are being sent out:
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
Well that is surely good news isn't it ?
It suggests that they don't down tools at 9pm.
It suggests that if all queries aren't dealt with by 9pm, they will continue working tomorrow to resolve all queries.
It takes seconds to send an e mail, but if you have hundreds of queries to resolve (probably have), then it will take as long as it takes.
Sit tight sounds like better news to me.
The ticket office will not be open as far as they have said from the start.
You're probably right, I'm just nervous, and likely to be for another 24 hours now!
Can anyone who has got through on lines tell me just how long the queue is once you manage to get on the end of it? My postman came at 12:15 but no tickets dropped through the door. I haven't been trying the phone line for long but getting REALLY frustrated by it already!!
Can anyone who has got through on lines tell me just how long the queue is once you manage to get on the end of it? My postman came at 12:15 but no tickets dropped through the door. I haven't been trying the phone line for long but getting REALLY frustrated by it already!!
Can anyone who has got through on lines tell me just how long the queue is once you manage to get on the end of it? My postman came at 12:15 but no tickets dropped through the door. I haven't been trying the phone line for long but getting REALLY frustrated by it already!!
According to my phone log I only waited 8 minutes once I got into the queue - not bad considering I was 45 minutes on Wednesday! It appears to be pot luck when you call. Good luck!
You shouldn't need a printer if you can open on your phone and scan the QR code.
Even if you ordered 4 tickets?
Can't see why not. If you can get the QR code for each ticket on your phone then it's all good. Just pass the phone across your group or screenshot and send to others in the group.
Or take a screenshot of each barcode/ticket then send that to your friends phone's..that works also mate,they can then scan own tickets
You shouldn't need a printer if you can open on your phone and scan the QR code.
Even if you ordered 4 tickets?
Can't see why not. If you can get the QR code for each ticket on your phone then it's all good. Just pass the phone across your group or screenshot and send to others in the group.
Or take a screenshot of each barcode/ticket then send that to your friends phone's..that works also mate,they can then scan own tickets
Got through after many attempts. They are the agency and send your transaction details to Charlton who will send out an email to me with tickets...hopefully!
In this day and age, you should be able to go into your order online, click a button "Request Email Ticket" and it should automatically void your original purchase and immediately send you a QR code.
I suppose this quick turnaround of tickets does not make it necessary for all events but it should be relatively simple to achieve.
come on a forum and slag the club off, in all seriousness if people are worried about not having ticket stubs ( as using e ticket or print outs ) i can ask my group for any that don't want there's and will gladly post them to people.
I managed to get through and spoke to a nice chap.
There are five working there today and they have lists of emails about 200 each. The calls are coming in thick and fast.
He said don't panic and we should get the ticket emailed today. The first emails are being sent at 5pm and they will send every hour until 9. If your tickets arrive in the post then they are void if they send you a new one.
I asked the question “what happens if no ticket is emailed and it’s tomorrow and you are closed”. He said they are an external company and will be open so not to worry. He also said that if it comes to the day then you can take your confirmation email and payment card to Wembley and they will print it for you. There will be two areas doing this from 11:30am. West stand and another.
He said there have been plenty of errors with people getting tickets with concession stamped on by mistake etc.
They are working to get it sorted and at least we have tomorrow and worst case can go on the day with the email confirmation.
Fingers crossed for all my fellow Addicks out there waiting like me.
Just called the club on 03432 081 496 & met with the message 'this phone queue is full - do not email - (please go back to the information that tells you to phone the above number that tells you the queue is full & closed).
Tickets not arrived...…. can't get through to arrange duplicates as of yet.
I hope the managers are making arrangements to open the ticket office for calls on Saturday if it continues to be impossible to get through on the phone.
Its nice to have shiny ticket mementoes of the day but maybe they could have given the option for print at home tickets in the first place ?
It would be helpful for the club to update the information on the club website to reassure Charlton supporters that they have a contingency plan for those supporters who have not received tickets and can't get through on the phone line because the queue is full. I have tried lots of time and can't get through.
Also it is worth considering that people may hang on for tomorrow's post if they know that the ticket office is going to be open tomorrow to deal with enquires for people who have not received their tickets.
Its not going to get easier to get through on the phone line after 5pm when people start returning home from work.
I managed to get through and spoke to a nice chap.
There are five working there today and they have lists of emails about 200 each. The calls are coming in thick and fast.
He said don't panic and we should get the ticket emailed today. The first emails are being sent at 5pm and they will send every hour until 9. If your tickets arrive in the post then they are void if they send you a new one.
I asked the question “what happens if no ticket is emailed and it’s tomorrow and you are closed”. He said they are an external company and will be open so not to worry. He also said that if it comes to the day then you can take your confirmation email and payment card to Wembley and they will print it for you. There will be two areas doing this from 11:30am. West stand and another.
He said there have been plenty of errors with people getting tickets with concession stamped on by mistake etc.
They are working to get it sorted and at least we have tomorrow and worst case can go on the day with the email confirmation.
Fingers crossed for all my fellow Addicks out there waiting like me.
So basically whatever happens everyone will get in, cheers mate. Still a ball ache all this.
Comments
"The emails will be sent over this evening and tomorrow morning so you should receive them by tomorrow latest."
Doesn't fill me with hope as this is exactly what I was told this time yesterday. Is the ticket office open tomorrow? What are people meant to do if they don't come? How long does it take to send an email...
As I said it’s really taken the enjoyment out of looking forward to it.
It suggests that they don't down tools at 9pm.
It suggests that if all queries aren't dealt with by 9pm, they will continue working tomorrow to resolve all queries.
It takes seconds to send an e mail, but if you have hundreds of queries to resolve (probably have), then it will take as long as it takes.
Sit tight sounds like better news to me.
The ticket office will not be open as far as they have said from the start.
i used my dads account to get the tickets. I guess I have to keep checking both
I suppose this quick turnaround of tickets does not make it necessary for all events but it should be relatively simple to achieve.
I managed to get through and spoke to a nice chap.
There are five working there today and they have lists of emails about 200 each. The calls are coming in thick and fast.
He said don't panic and we should get the ticket emailed today. The first emails are being sent at 5pm and they will send every hour until 9. If your tickets arrive in the post then they are void if they send you a new one.
I asked the question “what happens if no ticket is emailed and it’s tomorrow and you are closed”. He said they are an external company and will be open so not to worry. He also said that if it comes to the day then you can take your confirmation email and payment card to Wembley and they will print it for you. There will be two areas doing this from 11:30am. West stand and another.
He said there have been plenty of errors with people getting tickets with concession stamped on by mistake etc.
They are working to get it sorted and at least we have tomorrow and worst case can go on the day with the email confirmation.
Fingers crossed for all my fellow Addicks out there waiting like me.
Also it is worth considering that people may hang on for tomorrow's post if they know that the ticket office is going to be open tomorrow to deal with enquires for people who have not received their tickets.
Its not going to get easier to get through on the phone line after 5pm when people start returning home from work.